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"
The growth and impact of ICT in India has been nothing short of a revolution. Within a very
short span, we have seen these technologies becoming the very bread and butter of the
common people. A major spin-off of the phenomenon has been in the area of governance.
Most of the States and Union Territories host websites while many of Central Ministries/
Departments provide online facilities such as the submission of forms, taxes etc. While bringing
the government closer to the people, this has also brought about a major change in the
attitude towards provision of public service. Together with the help of enabling legislation,
there is an encouraging trend towards a more pro-active, responsive and accountable delivery
of public services. Successive e-Readiness Reports had the mandate of bringing out the relative
performance of the governments of Indian States/UTs in their efforts to utilise the potential
gains from being e-Ready in the matters of governance and public service delivery. "
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